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We regret that we are unable to deliver to any Northern Ireland & Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses.
If you have any questions about areas we delivery to contact us here
Unfortunately, delays do occur, and they are frequently beyond our control. Although we cannot be held liable for delivery delays, we do our best to notify our clients of any potential issues as soon as possible to minimise any disruption.
Contact us here with any delivery queries, please have a copy of your order number when making contact.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt, transaction ID or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [Your Business Email Address].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@underfloorsuperstore.uk and send your item to: Unit 13 Church Road Industrial Estate, Gorslas, Llanelli, Carmarthenshire, SA14 7NN
Shipping
To return your product, you should mail your product to: Unit 13 Church Road Industrial Estate, Gorslas, Llanelli, Carmarthenshire, SA14 7NN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.